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On the way to the grocery store yesterday I got stuck behind a car going 30 mph in a 45 mph zone. I looked in the rear-view mirror, and the car behind me was uncomfortably close. I could have honked or flashed my lights. Or I could have tried passing, but there was a lot of traffic and it seemed unsafe. The store was only three miles away, so I just followed along. Going down a row in the parking lot, I saw that the car ahead of me had stopped completely. I waited for him to move, but I quickly realized that instead of finding a spot in a less crowded area, he was camped out, waiting for someone to return to his car. I had no idea how long he would do this. I could have risked backing up against the flow of traffic, or I could have honked my horn. I waited four or five minutes until a spot opened up and I was able to pass. Inside the store, I wheeled my cart along the dairy aisle. An old lady was standing next to her cart in the middle of the aisle, making it impossible to pass. I stopped my cart short of hers, but she didn't seem to notice me. I waited a minute while she gazed up at the shelves. She appeared bewildered at all the choices. I said in my gentlest voice, "Excuse me, may I pass?" She seemed surprised. I smiled and thanked her as she maneuvered her cart to one side. On my list was "candied ginger." I wouldn't know candied ginger if I saw it, but I knew if I could find some and bring it home, my wife would use it to make something wonderful. I asked the first employee I saw, a young man: "Can you tell me where to find candied ginger?" We made the tour of the store. "Well, it should be over here..." Finally I suggested that if he didn't know where it was, perhaps someone else might know. So he found his supervisor, who took me right to it. Maybe the young man should have done that in the first place, but he seemed new and he was eager to please. At the cash register, a customer seemed to be having trouble making payment. Maybe it was an equipment malfunction or maybe his card wasn't reading properly. I couldn't tell. The lady in front of me rolled her eyes and turned away with a sour look. This trip to the store was taking a lot longer than I thought it would. Standing by my cart, I began thinking about my outline for the third chapter of a book I'm writing. By the time I left the store with my purchases, it was pouring down rain. Great. I didn't know rain was in the forecast, so I hadn't brought an umbrella. I looked at the sky; I guessed (hoped) it was a passing shower. I was right. In a few minutes, only very light rain was falling and I walked to my car. On the way home, I thought to myself: I'm getting better at this patience stuff. I confess that in the past, I've reacted to frustrations like these a lot differently. As a result, I’ve had plenty of feedback, and I’ve been working on it. There are many dimensions to patience: waiting for the right time to act, knowing when not to do or say anything, and tolerating behavior that might otherwise be irritating. In my own struggles with patience, I’ve learned something important. When somebody falls short of my needs and expectations, I could easily get upset. But if I'm truly honest with myself, I have to acknowledge that in almost every case, at some point in my life I’ve done practically the same thing. I’m not perfect and neither is anyone else. Even with good intentions, people sometimes do weird things. When it’s my turn to be weird, I hope people will understand, forgive and be patient. This humbling thought has brought me peace of mind and steered me clear of conflict in countless situations.
Article Source: http://www.articledestination.com
Dennis E. Coates is CEO of Performance Support Systems, author of MindFrames, a brain-based personality assessment system (www.initforlife.com) and co-founder of the Train-to-Ingrain alliance (www.train-to-ingrain.com, info@train-to-ingrain.com, 800-488-6463), which delivers a reinforcement-centered approach to learning and development that achieves permanent, measurable improvements in workplace behavior and positive impacts on business results.
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