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Keith Ready's Articles in Customer Service

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  • Yusuf - He's My Brother
    Just recently I flew from Sydney to Melbourne for an early morning meeting followed by a series of additional meetings, all in the same office. It was one of those ' down and back in one day trips ', so fortunately I only needed to carry my brief case so I could go direct to the express check in, saving myself up to half an hour in a queue.

    Upon arriving in Melbourne at just after 7.15 a.m. I headed straight for the taxi rank to pick up a cab.
  • Enjoy Your Nectarine . . . and remember genuine service and quality product builds a great business
    I live in an area where there a number of what can be described as the traditional family run corner store. From my perspective, the success and viability of the corner store business is totally dependent on good product, good service and convenience combined with great people working behind and in front of the counter. In recent years there has been a resurgence in the corner store business, mainly because many of us are now extremely time poor and need convenience when we shop. Enough of the background, now to my story.
  • Attention to detail pays handsome dividends!
    A few years ago whilst working on the south coast of NSW, I stayed for a couple of nights at a hotel booked for me by my client and on my first night, I checked in around midnight.

    The registration clerk who greeted me at the reception desk offered to collect my bags from my car and then showed me to my room. During the couple of minutes that this took, he had found out a little about what I did and he was also aware that I was feeling hungry after a long and very busy day.
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