Site Search:

Kingston Amadan's Articles in Communication

Show All|Display Category|Title|Newest|Oldest
  • Refurbished Business Phone Systems an Excellent Way to Save
    Buying a business phone system can be an expensive endeavor, especially if you are operating a new business and aren't prepared for the expense. One way to help keep costs low is to purchase a refurbished business phone system. Refurbished systems are can save you a great deal of money, especially if you operate a multiple location business.
  • Handsets an Important Factor in Choosing Business Phone Systems
    By necessity, business phones are usually a bit more bulky than regular phones. Although technology has greatly reduced the size of business phones in recent years, ergonomics hasn't necessarily caught up. Of course, when choosing a phone system, some manufacturers' trunk equipment setups will limit the types of handsets that can be used along with them. For the most part, however, choosing which handset your company will use is entirely up to you. Features are certainly important, but believe it or not, so is feel.
  • Administrators Becoming More Savvy in Programming Business Phone Systems
    When I was new to the retail end of the telecommunications business, most of my customers expressed the same opinion when it came to programming their phone system. Back then, programming a business phone system was a lot like trash collection...administrators just wanted you to deal with it and involve them as little as possible. My, how the times have changed, and for the better, I'd say.
    Today, most of my customers are already aware of the features of their new phone system before it is even installed.
  • Buying Business Phone Systems Doesn't Have to be Complicated
    As a purchasing manager, it's my job to make sure that the items purchased for my company will not only meet our present and future needs, but that they will do so in a cost effective manner. With some items I am charged with obtaining, it's simply a matter of price. I look for the lowest price at the highest level of quality. I am often put in a position to make qualitative judgments on the merits of different items, including things as trivial as the adhesive used on the back of sticky pads.
  • Cellular Ties in to Business Phone System
    The roving sales reps at my company have something to be happy about. We recently updated our phone system to allow them to use the full resources of our office phone system from their cell phones. All information that they receive at the office is instantly transmitted to their mobile phone no matter where they are. This has greatly simplified their lives in a big way. Our regional reps used to have to check in at the office by phone several times throughout the work day in order to get their messages. This was necessary because our old phone system simply didn't have the modern features to allow our reps to effectively communicate with our clientele from the road.
  • Basics of Multi Line Commercial Phone Systems
    While most commercial phone systems offer standardized features such as voice mail, call forwarding, transferring and hold music, not all are created equal. With three different options for businesses, it's important to understand that the phone system you choose should be reflection of your businesses size and where you expect to be several years down the road. If your company has a very small number of employees, a KSU-less system might be the right choice. KSU-less systems offer a high degree of functionality for a much lower initial investment. KSU-less phones are not tied together in the sense that traditional phone systems are. Instead, the actual handsets provide commercial phone system features, instead of connecting to a central control unit.
  • A Good Business Phone System Can Help Streamline Customer Service
    Let's face it; customer service is an important part of a successful business. I would even go as far as to say it's the most important part of a successful business, especially one that utilizes the telephone as its main source of communication between it and its customer base. Fortunately, new technology in business phone systems has made obtaining stellar customer service marks as easy as can be. More and more administrators are monitoring their employees' interactions with customers in order to improve customer service.
  • A Line for Every Extension
    I recently replaced the business phone systems in the company I own to accommodate the needs of my staff. I wish I could say that it was to accommodate the needs of our customers, but sadly, that isn't the case. You see, our old phone system had many more extensions than we had lines for. It was built with the assumption that inter-office communications would be utilized more than incoming and outgoing calls. Since my company deals primarily with internet business and doesn't do much in the way of transactions over the phone, the system I put in place in the late 90's had served us well until very recently.
  • How to Sort Out the Complications of Purchasing a Business Phone System
    Purchasing a business phone system can be difficult, especially if you are unfamiliar with your current business phone system and with what your available options are. Familiarizing yourself with modern business phone systems can yield big dividends when it comes time to upgrade, expand or replace your current system. You will obviously need to know about the different types of phone systems available for offices and figure out which one you have. The three major types of commercial phone systems on the market today are key systems,
  • Things to Consider When purchasing Commercial Phone Systems
    As a retailer for commercial phone systems, I am often asked what criteria should be considered when revamping or replacing a business phone system. While there are many individual considerations that are specific to each situation, most of these fall under the umbrella of knowing what you have and what you need, and finding the best price.
  • Purchasing Business Phones Doesn't Have to Hurt
    Finding the right business phone distributor can be a lot like dating. Inevitably, you will go through your fair share of undesirable suitors before finding the right one. Not only that, the process itself will be well beyond nerve wracking for most. Long after you have decided that one or another retailer or wholesaler is not the one who you should entrust your business to, you will still likely be getting phone calls from them. Still, just like dating, eventually you will find that special someone.
  • The Shelf Life of a Small Business Phone System
    Nothing lasts forever, or so they say. This can be especially true when it comes to small business phone systems. Most experts will tell you that the average life of a business phone system is five to seven years, although this can vary greatly depending on the type of business and what sort of growth they have experienced within that time frame. A company that is rapidly expanding will likely out grow an existing phone system, provided they are unable to expand it sufficiently, within a short amount of time.
  • The Importance of a Knowledgeable Restaurant Equipment Supplier to Your Business
    It was early on a Friday night, and already the front of the house was packed. My kitchen looked like a beehive, and as usual, my whole staff was working furiously to keep everybody happy. It's a necessity both they and I have come to live with as a result of our setup. You see, our kitchen is entirely too small for the amount of business we get. Because of my location, which I wouldn't give up for the world, there's not a lot I can do about it.
  • Business Phones Keep Up With Changes In Technology
    The basic premise that defines a business phone has been simple and well stated for many years. Business phones, unlike home telephones, need to be able to handle a large call volume and provide functionality that is useful to the end user. This usually includes the ability to field several calls at the same time, put people on hold when necessary, and direct phone traffic to wherever it needs to go.
  • The Market for Used Business Phone System Equipment
    Business phone systems and the companies who sell them exist in a world all their own. The competition is stiff, with several different retailers and wholesalers carrying the same brands. The competition for used and refurbished business phones and business phone systems is even fiercer, as many companies are searching for equipment that can be used to expand their current system. Often, phone and phone system manufacturers engineer their products so that they aren't universal and will not work with a variety of other products.
  • My Experience Buying a Business Phone System
    As the office manager for a small insurance company, one of the many duties I perform is purchasing. This normally involves stopping off at the local office supply store for pens, paper clips, printer paper, ink and toner. In other words, I'm not exactly entrusted with making high level, crucial decisions when it comes to purchasing. In fact, we used to have one of the secretaries do it. Unfortunately, when she retired, the onus fell on me. Because of this, I was somewhat surprised when word came down from the higher ups that I was to be in charge of choosing a new business phone system.
  • The Look of Modern Business Telephones
    Modern business telephones have come a long way from where they started, both technologically and esthetically speaking. Looking at some of the previous offerings from days gone by, I am reminded that the business world is one of form over function. In other words, business phones are engineered to simply to work reliably and for long periods of time, not to look pretty. Still, there is very little charm, even from a nostalgic point of view, in older business telephone systems. Thankfully, the phones have changed over the last several years.
  • Handling the Purchase of a Business Phone System
    Purchasing a business phone system is not an easy endeavor, but with the right mind set and a little knowledge about business telephones, you can find a viable, budget friendly solution to your business' communication needs.
    One of the first decisions you will need to make is whether or not to go with a key system or a Private Branch Exchange (PBX) system. Depending on how many individual stations you need and how rapidly you expect your company to grow, one of these two options should fit the bill.
  • Business Phone Blues
    I work for a specialty after market auto parts retailer. We have no showroom, so around twenty percent of our business comes from the Internet while eighty percent comes from the telephone. We send out catalogs to those who request them or anyone who has placed an order in the last year. We also advertise in the back of automotive magazines. Needless to say, telephone sales are truly the lifeblood of our business. As of late, however, I've been wishing that weren't the case.
  • Phone Games of the 21st Century
    I recently had reason to call my phone company in order to inquire about some charges that were showing up on my bill. I first reached an automated message that told me to press one for English, which I did, followed by a menu with several options. Of the available options, none involved speaking to an actual human being.
  • Remote Calling Function is Priceless
    As a salesman, I'm out of the office about forty weeks during an average year. The nature of my business is such that I am not only unable to be contacted at all times, but really wouldn't want to be even if I could. Our office utilizes a remote calling function with our business phone system that allows me to receive all my messages from my desk phone.
  • The Importance of Holding
    I now understand the importance of holding. No, I'm not talking about two lovers caressing each other tightly in front of a fireplace (although that is also certainly important, fireplace or not). I'm talking about being put on hold when doing business over the phone. I recently took my automobile in to be serviced at my local garage.
  • Muzak for the Business Phone System Ruined My Favorite Songs
    When someone calls my office, there's a good chance they will be put on hold. We don't want to put anyone on hold; it's just a necessity that arises from being busy. When people who call are put on hold, they are greeted with a short message telling them how much we regret having to make them wait, followed by the soothing sounds of Vivaldi, Wagner, Bach, Brahms, Beethoven and others.
  • Replacing and Upgrading Business Phone Systems
    Business phone systems can be simple or complex, depending on the number of lines and desk units to be installed. With a little forethought, purchasing a business phone system can allow you to have an expandable platform that is easily capable of handling the growth your company may experience. Many business phone manufacturers make equipment that is only useful within their product line. For this reason, it is essential to examine what products are offered to make sure that your needs will be met both today and several years down the road.
  • Customer Service for Business Phone Systems
    Working in a law office often means long hours and late nights, especially doing probate work. Getting in before seven A.M. and staying until well past business hours, I assumed that I would always be available for whoever might call me. Recently, my office switched our business phone system and I started to notice a drop in the number of calls I was receiving each day.
  • Civilization 4 and Why I Hate My Office Phone
    If you're familiar with the strategy PC gaming series "Civilization", you probably know that it's only slightly less addictive than crack. I've never tried crack, but the "word on the street", so to speak, is that it's a bit hard to let go of. I recently purchased Civilization 4, which is the latest in the Civilization series. That in itself isn't so interesting, but what happened to me at my job as a result of it most certainly is. I work as a network administrator for a large insurance company in Illinois.
  • Taking Business Phone for Granted
    Located in Manhattan, my company occupies a small space in the basement of a upper east side brownstone. Because the space is so limited, we store our servers and phone equipment in the boiler room. I know what you're thinking, and you're absolutely right. It's not a good idea to put your most expensive equipment in a tiny room that feels like the foyer to hell.
  • Used Phones for the Small Business
    I recently updated the phone system for my business. We're a small company with just a handful of employees in an office about the size of a two car garage. We do a lot of business over the phone and although we could handle the call volume with our old system, I still felt (and was informed many times) that it was antiquated and hard to use.
  • New Business Phone System Makes the Difference
    My small business was growing in almost every way imaginable. Every way except the bottom line, that is. My company primarily does business over the phone, with over ninety percent of our sales coming across our telephone lines. When our call volume started to increase late last year, I hired several new employees to man our existing phone system. We updated our computer software, desktops and server to make order processing substantially smoother.
  • The Phone From Hell
    Last April, our office secretary retired after thirty-seven years on the job. I had been around as department manager for the last fifteen of them, and I knew we were going to have an impossible time replacing her. She was unbelievable, to say the least. My impression of her was that God himself would have been jealous of her organizational skills. She had slowed down a bit as we all do after so many years in the same position, but she knew the ins and outs of our office so well that she was able to make her very complicated job seem effortless.
  • Head-set on Embarrassing Myself
    My job is not stressful, I would say, just demanding. I answer the phone for a brokerage house on Wall Street. I enjoy my job, but I was having a problem keeping up with the volume of calls that come across my desk everyday. My supervisor noticed that I was having problems and suggested that they could provide me with a headset, if I thought it might help. I figured it would be worth a shot, so I asked for one.
  • Caller ID of Death
    As a broker, there is an unwritten rule that you don't steal clients from a co-worker because we all work on commission. Our office phone system works in such a way that if a desk is unmanned, the call will be transferred to another desk until it is picked up. When I get a call of this nature, I can pull up the investor’s information and see exactly what has portfolio holds and who he normally deals with
  • Tips on Purchasing Business Phone Systems
    After recently updating our office phone system, I have a few pieces of advice to share about purchasing an office phone system. We thought we did enough research to make this a simple purchase and installation, but found out later that we really had little idea of what we were getting into.
  • Speakerphone Embarrassment
    A few weeks ago, I was talking to one of my co-workers about several projects we had been working on in the past few months. I put her on speakerphone so that I could have both hands free for pulling up data on my desk PC. A few minutes later, another co-worker entered my office with a report pertaining to one of our projects which we had been anxiously awaiting. The co-worker who handed me the report was silent, seeing that I was on the phone.
Sign Up for a free account.
learn more.
Home
Member Login
Submitting Articles Info
Top Authors
Most Popular Articles
Submission Guidelines
Ezine Notifications online
Article RSS Feeds
About Us
Contact Us
Privacy Policy
Terms of Service

Free banner link exchange
with ArticleDestination.com

Click Here

Copyright © 2005-2008  ArticleDestination.com  All Rights Reserved.

Powered by Article Dashboard